Approve button opening a new record

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NagaMounika
Tera Contributor

‎03-18-2025 10:14 PM

When I am trying to approve a record instead of updating the record as approved it is redirecting to new record instead of approving when I relaod the record one or more time and approve it the record is getting approved any leads would be helpful

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to NagaMounika

‎03-18-2025 11:19 PM

@NagaMounika 

so it means approval is not working when that button is clicked?

it's an OOB UI action and no change is done

Please raise a Now Case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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SreerajCP
Tera Contributor
In response to Srava Pama

‎07-08-2025 09:43 PM

Hi @NagaMounika Did you got a solution?

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