Approve button opening a new record

[NagaMounika]

When I am trying to approve a record instead of updating the record as approved it is redirecting to new record instead of approving when I relaod the record one or more time and approve it the record is getting approved any leads would be helpful

[Nilesh Pol]

Hi @NagaMounika 

There might be an issue with the script or the way the "Approve" action is implemented. Inspect the UI Action code used for approval. Sometimes, the button may trigger a redirect or create a new record due to an incorrect client script or business logic.

[NagaMounika]

Hi @Nilesh Pol 
This is OOTB ui action which has two lines as

current.state=approved;

current.update();

There is no other script wirtten

[Nilesh Pol]

Hi @NagaMounika 

verify with the Debugger window, you can select a script type (e.g., Business Rules, Script Includes, etc.) and choose Start Debugging.

there You will get actual cause.

[Babu Govind]

Can you provide screenshots or steps you followed to reproduce?