Approve for more than 15 days then 3 reminder emails should trigger 1.2

nameisnani
Mega Sage

Hi Team , 

 

can anyone please help me here with this requirement .

 

The requirement is when any approval gets triggered for RITM and if approver doesn't approve for more than 15 days then 3 reminder emails should trigger to the approver and after than even if the approver doesn't approver then the RITM should get cancelled .

 

Please help me here with the steps . 

If possible please provide screenshots for better understanding .

 

NOTE - Team please provide screenshots for better understaning , so that i can complete soon . 

If we achieve via flow , Please provide flow steps of my requirement ,

 

PLEASE PROVIDE FLOW SCREENSHOT , FOR BETTER UNDERSTANDING .

 

@Ankur Bawiskar 

Thanks In Advance 

6 REPLIES 6

Harish KM
Kilo Patron
Kilo Patron

Hi @nameisnani here is the blog on that follow same steps and just change the days when you want to send reminder email

https://www.servicenow.com/community/now-platform-blog/approval-reminder-using-flow-designer/ba-p/23...

Regards
Harish

nameisnani
Mega Sage

Hi @Harish KM 

 

I have already gone through that the video , It is confusing , can you please provide me the screenshots of configurations 

Hi @nameisnani I dont know what is the confusion. here is the steps you need

1. create a flow designer, Name your flow as Approval Reminder

trigger type : created

Conditions as per screenshot below

State is requested AND

ApprovalFor.RequestITem.item is "your catalog"

HarishKM_0-1715916454427.png

2. go to flow logic and select wait for a duration of time.

Here you need to convert your days to hours (since you need reminder to go on 15th day, you can calculate how many hours is 15 days which will be 360 hours. put this under hours like below

for testing purpose you can put 1 minute

 

HarishKM_2-1715916767641.png

3. then you can use send email or send notification action to send reminder email to the approver

HarishKM_3-1715916869687.png

Here i used send email action and pass details like below

HarishKM_4-1715916902201.png

4. now you add one more wait for condition like another 1 day

put 24 in hours

5. select if condition under flow logic , dot walk to approval record state is requested

HarishKM_5-1715917110965.png

6. Send another email notification (repeat step 3)

 

 

Regards
Harish

nameisnani
Mega Sage

@Harish KM  

for all requests not only for catalogs .

where ever approvals requested .