Approve for more than 15 days then 3 reminder emails should trigger 1.2

nameisnani
Mega Sage

Hi Team , 

 

can anyone please help me here with this requirement .

 

The requirement is when any approval gets triggered for RITM and if approver doesn't approve for more than 15 days then 3 reminder emails should trigger to the approver and after than even if the approver doesn't approver then the RITM should get cancelled .

 

Please help me here with the steps . 

If possible please provide screenshots for better understanding .

 

NOTE - Team please provide screenshots for better understaning , so that i can complete soon . 

If we achieve via flow , Please provide flow steps of my requirement ,

 

PLEASE PROVIDE FLOW SCREENSHOT , FOR BETTER UNDERSTANDING .

 

@Ankur Bawiskar 

Thanks In Advance 

6 REPLIES 6

Hi @nameisnani then you need to specify only one condition i.e state is requested. it will run for all catalogs

Conditions as per screenshot below

State is requested

Regards
Harish

AndersBGS
Tera Patron
Tera Patron

Hi @nameisnani ,

 

Please find this video which explain the resolution to your requirement:  ServiceNow - 3 Strike Ap

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/