approver_user role showing all approvals

[josgarcia]

Anyone know how to make the approver_user role to only allow the users with that role able to see their approval requests (including their delegations)?

We also need to ensure that submitted tickets are only visible to those who submitted the tickets, but the approver_user role allows the ability to see any ticket submitted by anyone if it requires approval.

[OlaN]

Hi,

It sounds like the ACLs have been customized/altered.
The OOB default behavior is that you can see a record if you are the approver of that record.

The approver_user role grants rights to approve records, and it is a licensed role, so make sure only assign to users that should have approver rights.

You can always use a PDI to inspect how the ACLs are configured OOB, and compare how they look in your instance, and make adjustments from that.

[josgarcia]

Thank you! I am trying that right now. This is a good tip to know, I appreciate the input.

[josgarcia]

This did not look like to be the case in a test instance setup with ServiceNow. However, I am going a different route for fixing this issue anyways and will end up creating a new form if I need to.

Thanks!