Approvers cannot see variables

[Wayne Richmond]

Hi everyone. I was under the impression that approvers could see (and update) the variables on Requested Items they needed to approve, however during some testing this morning, I realised they can't see the actual fields. I think this has changed at some point because I configured some forms to work this way.

The approver seems to have access at some level because when I open the Description section they can view the responses of the requester (see below). They cannot see anything on the request item (see beneath). Is this something I can do (allow approvers to see and update the variables on requested items for which they are approvers)?

[Pradeep Sharma]

NP. I will verify it at my end and let you know in sometime.

[Wayne Richmond]

No idea how I create a rule for this either. I assume I use the Variables [sc_item_variables_task] table but I've no idea how to do the Condition or the script.

[saritha9]

Check the Read ACLs on sc_req_item table. That might be preventing Approvers from viewing the fields.

[Wayne Richmond]

Hi. Are the variables on the sc_req_item table? I thought they were on their own related table.

[daniellethomson]

Hi Wayne,

Did you ever find the answer to this? We are experiencing the same issue.

Thank you!

Danielle