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Approvers cannot see variables

Wayne Richmond
Tera Guru

Hi everyone. I was under the impression that approvers could see (and update) the variables on Requested Items they needed to approve, however during some testing this morning, I realised they can't see the actual fields. I think this has changed at some point because I configured some forms to work this way.

The approver seems to have access at some level because when I open the Description section they can view the responses of the requester (see below). They cannot see anything on the request item (see beneath). Is this something I can do (allow approvers to see and update the variables on requested items for which they are approvers)?

approve_description.png

approve_ritm.png

10 REPLIES 10

Hi Danielle,



No, I didn't. Because I was pressed for time, I gave the approvers full ITIL licences and haven't revisited it since. I may raise this on the hi server because it is affecting our licence usage and was something that was previously available.



Wayne