Approvers cannot see variables
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‎06-11-2015 04:18 AM
Hi everyone. I was under the impression that approvers could see (and update) the variables on Requested Items they needed to approve, however during some testing this morning, I realised they can't see the actual fields. I think this has changed at some point because I configured some forms to work this way.
The approver seems to have access at some level because when I open the Description section they can view the responses of the requester (see below). They cannot see anything on the request item (see beneath). Is this something I can do (allow approvers to see and update the variables on requested items for which they are approvers)?
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‎09-01-2015 02:43 AM
Hi Danielle,
No, I didn't. Because I was pressed for time, I gave the approvers full ITIL licences and haven't revisited it since. I may raise this on the hi server because it is affecting our licence usage and was something that was previously available.
Wayne