Architecture of ServiceNow

Deepika Jain
Tera Contributor

‎03-27-2023 11:41 PM

What is the architecture of ServiceNow . 

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7 REPLIES 7

Ratnakar7
Mega Sage
Mega Sage

‎03-28-2023 12:02 AM

Hi @Deepika Jain ,

 

ServiceNow is a cloud-based enterprise platform that follows a multi-instance architecture, which means each customer gets their own dedicated instance of the platform, allowing for greater customization and control.

The ServiceNow platform consists of several layers, including:

  1. User Interface Layer: This layer is responsible for rendering the user interface that end-users interact with. It includes various UI components like forms, lists, and pop-ups.

  2. Application Layer: This layer contains the core applications of the ServiceNow platform, such as Incident Management, Change Management, and Service Catalog. These applications are built using the ServiceNow application development framework.

  3. Database Layer: This layer is where all the data is stored. ServiceNow uses a proprietary database called the Common Service Data Model (CSDM) that allows customers to manage their IT services and infrastructure in a standardised way.

  4. Integration Layer: This layer is responsible for integrating ServiceNow with other third-party systems and applications. ServiceNow supports various integration methods like REST, SOAP, and MID Server.

  5. Workflow Layer: This layer provides a graphical interface for creating complex workflows that automate business processes.

  6. Orchestration Layer: This layer is responsible for automating tasks across multiple systems and applications. ServiceNow's Orchestration module allows users to create workflows that automate tasks like provisioning virtual machines or executing scripts on remote servers.

Overall, the architecture of ServiceNow is designed to be flexible and scalable, allowing customers to easily customise the platform to meet their unique business needs.

 

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Thank you!

Ratnakar

Staffan Sundman
Tera Contributor
In response to Ratnakar7

‎08-15-2023 05:16 AM

Is there any diagram or architectural overview that can display this great summary ?

Hemant Goldar
Mega Sage
Mega Sage

‎08-15-2023 07:52 AM

Hi @Deepika Jain ,

I hope you are doing well.

Please find the below youtube videos that will help you to understand the architecture overview.
Overview of platform architecture 
ServiceNow Platform Overview (J3) 

 

HemantGoldar_1-1692111111597.png


I hope this helps.

Thanks,

Hemant 

BhamerG
Tera Contributor

‎07-13-2024 12:35 PM

Architecture in ServiceNow refers to the overall structure and design of the platform, which includes various components that work together to deliver its functionalities.

 

 

  • User Interface (UI): The part you see and interact with, like forms and dashboards.

  • Applications: Different tools for various tasks, such as managing incidents or handling changes.

  • Database: Where all the information is stored.

  • Integration: How ServiceNow connects to other systems, using tools and APIs.

  • Security: Protects the data and controls who can see or do what.

  • Automation: Tools that help automate repetitive tasks and workflows.

Think of it like a well-organized office:

  • UI is the front desk where you interact.
  • Applications are the different departments (like HR, IT).
  • Database is the filing cabinet storing all documents.
  • Integration is the phone and internet connecting to other offices.
  • Security is the locks and guards.
  • Automation is the machines that handle repetitive tasks, like a photocopier.