Archive Rule - Not archiving complete batches

M_iA
Kilo Sage

‎08-16-2022 06:59 AM

We have an archive rule set up.

Its a rule set up to achive cases closed before January 2022.

In the properties I have set to it to 1000 records and 10 batches. However, when we run the archive rule, it never archives the full 1000 in a batch and in some cases, 0!

find_real_file.png

This becomes quite time consuming when you have 30k records to archive!

Would anyone know why this is happening?

Thanks in advance

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mfhaciahmetoglu
Mega Sage

‎10-14-2024 08:41 AM

Hi @M_iA ,

I am also having a similar issue.

Any fix?

Best,

Firat

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pavan_yadav
Tera Contributor

3 weeks ago - last edited 3 weeks ago

Hi @M_iA, @Imi NOW, @Rishi_11 and @mfhaciahmetoglu ,

Hope you are doing well.

I too facing this same issue, but I'm not getting any error in chunk table, it showing completed state : Did anyone got answer for this issue?

Please could you please share with me or guide me in this issue.

 

Best Regards,
Pavan

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