Archive Rule - Not archiving complete batches

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‎08-16-2022 06:59 AM
We have an archive rule set up.
Its a rule set up to achive cases closed before January 2022.
In the properties I have set to it to 1000 records and 10 batches. However, when we run the archive rule, it never archives the full 1000 in a batch and in some cases, 0!
This becomes quite time consuming when you have 30k records to archive!
Would anyone know why this is happening?
Thanks in advance
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‎10-14-2024 08:41 AM