Hello Community,
My goal is to create response templates for incoming chats in Service Operation Workspace for IT Fulfillers. However, when I attempt to create Response templates, I am unable to see the New ui action.
Unable to see this via admin role:
All > System Definition > Response template configuration
My research states I must have this role
sn_templated_snip.template_snippet_writer
I have attempt to add it to the admin profile, however unable to see this role as a option to add to profile
Templated Responses Plugin is already installed and updated.
- SN Docs say the admin inherits this role by default
-Unless it was removed via sys_user_role_contains table
But sn_templated_snip.template_snippet_writer is not a list of options to select to be contained in admin role on that table
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/human-resources/concep...
Assigned sn_templated_snip.template_snippet_reader to proper group.
Below article mention to create a ACL, I just need to create them under the proper role
https://www.servicenow.com/community/developer-forum/response-templates-on-agent-chat-are-not-visibl...
However, all documentation provide examples of HR Cases. Which is not being used in my scenario. Are they only configurable for HR roles and not IT roles?
