Are drilldown kind of visualization supported in platform analytics?

[Harsha Pandey]

Hi,

I have several reports and dashboards in Classic UI. I migrated these to Platform Analytics dashboards but there are several reports and interactive filters which were not working properly in Platform Analytics , so the suggestion that came was to create the dashboards and reports from scratch on Platform Analytics directly.

I have a question that there are several reports in Classic Ui which are drill down and the same needs to be created on Platform Analytic, but how to create a drill down visualization in platform analytics and are they even supported, also we have several interactive filters on drilldown reports that works perfectly on classic Ui but were breaking on Platform Analytics, so are these filters on drilldown reports supported in Platform Analytics?

[Harsha34]

 

 

 

 

 Hey, this is my different account as I was not able to upload screenshots from my computer. You can see the configurations that I did . I have created a drill down as well but the dashboard filter does not work on drill down . Is there any additional setting that I need to add in drill down configuration?

[Bhuvan]

@Harsha34 @Harsha Pandey 

By default, when you create in-line dashboard you can use Allow Chart interaction and define what should happen when user clicks on elements or data displayed in dashboard.

https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/concept/...

For example, take below data visualization

When I click on hardware element [grouped by Assignment Group, it dynamically applies filter to the table with filter condition of clicked element and displays related list records. This is default feature of in-line PA dashboards

Logic is similar for all data visualization types and for the chart interaction actions allowed, refer documentation link I shared.

Check your data visualization for below conditions,

1. Chart interaction section - 'Allow chart interaction' is selected

2. Action is selected as 'Go to data view' as this would work for all data visualization types and is the most used interaction

Some of the common issues if data is not displayed on drill down,

1. Check and confirm the user has access to data records. Impersonate the user and check they can see data from the table. If they cannot see the data, provide required roles or create ACLs for access

2. Platform Analytics, Data Visualization and UI builder plugins could be outdated and that could cause some of the features to not work as expected. Go to System Definition -> Plugins and Sync Now and check for any plugin updates related to Platform Analytics, Data Visualization and UI builder is available and update to latest version

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Harsha Pandey]

So you are saying that the drill down visualization that I have created should have followed the dashboard filter automatically since the Allow Chart interaction is enabled? So if this is not working this could be a plugin issue? 
I am working on PDI (Xanadu)right now, you can try this at your end if you think there might be some issue that you are not able to see from your end. 

Please send a message privately so that I can share my PDI credentials.

Thanks,

Harsha

[Bhuvan]

@Harsha Pandey 

Can you share the chart interaction configuration for this dashboard ?

Also please check if you have any plugin updates for Platform Analytics, Data Visualization and UI builder components and if yes update it to latest version. Clear the cache using /cache.do and logout and login again. You can also try to login from Incognito more or InPrivate window of your browser.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Harsha34]

How to check the chart interaction settings for dashboard? I have shared the screenshots for both level 1 and level 2 visualization configuration.

Could you please tell the plugins that I need to check ? The names of the plugins as there are lots of plugins installed.