Are multiple email client templates are allowed per table?

[Community Alums]

Hi,

I recently found this article from ServiceNow that multiple email client templates are not working for a table : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694768

But when I created 2 email templates for incident table, it works fine based on the conditions defined. But when created multiple for pm_project_task table, it doesn't work even though conditions are met.

Any reason for the difference between these two tables in general? 

Is above article still valid?

Incident table:

template 1 : filter : business process optimatzation (custom field) is Managed AND caller is Leon

template 2: filter : business process optimatzation (custom field) is Managed

project task table:

template 1: filter : state is not closed complete AND domain is X

template 2: filter: state is not closed complete AND top portfolio is Y

Many Thanks

Bimsari

[Mark Manders]

Any chance you can have a project task on domain X where top portfolio is Y? 

But looking at the article, I find it more strange that it works on Incidents. You could check out the 'Quick Messages' functionality. You can add as many as you want there.