As an incident manager, I want to ensure that only user with sn_incident_user is able to read incide

angel kumari
Tera Contributor

Hi 

i need help into this will anyone guide.

 

As an incident manager, I want to ensure that only user with sn_incident_user is able to read incident records. Even admin without this role should not be able to read incidents

Thankyou

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @angel kumari 

 

But you not to Admin? You can do this via ACL but it will be risky. Admin must able to see the records.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS
Tera Patron
Tera Patron

Hi @angel kumari ,

 

Why would you limit the Admin from this? In general you need to make this happen through ACL. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/