Ask for approval for CI support group manager and additional manager

[NikhithaNikki]

I have created a multi row variable set called Configuration Item with the variables CI, Manager Name, Additional Manager Name.

ci fields refers to the cmdb_ci_server table. So, when I select CI the CI support group manager and additional manager's name automatically get populated on the fields which I have created. But in the flow, I need to ask for CI support group manager and additional Manager approval.

And when in the multirow variable set when two servers selected but if the ci has same support group it should for approval one time only. Can you please suggest me how to do it in ServiceNow.

[Mark Manders]

See your duplicate question: https://www.servicenow.com/community/developer-forum/ask-for-approval-for-ci-support-group-manager-a...

[OlaN]

Hi,

It sounds like this is something that probably would need a scripted solution of approval.

Have a look at this article by Lisa Holenstein on how to get started with a scripted approvals in Flow designer.