Ask for Approval State is Cancelled even though Approver Rejected

DanielG · ‎03-04-2025

My approval state is set to Cancelled even though the approver rejected. I am expecting a value of "rejected". Is there something wrong with my configuration?

J Siva · ‎03-04-2025

Hi @DanielG

In the approval action configure the rule as "ApprovedOrRejected" instead of using the or condition explicitly.

Regards,

Siva

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Viraj Hudlikar · ‎03-06-2025

Hello @DanielG

I believe you are doing great.

I just got chance to replicate the scenario, but my approvals are not mark as cancelled even if it is rejected. I request you to recreate the subflow you are calling from your flow which I assume by looking screenshot as shared by you earlier.

I created a flow as below which calls a subflow.

Subflow as below

Now when I tested same here how my subflow worked.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

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DanielG · ‎03-11-2025

Thank you @Viraj Hudlikar this configuration worked for me too!

J Siva · ‎03-04-2025

Hi @DanielG

In the approval action configure the rule as "ApprovedOrRejected" instead of using the or condition explicitly.

Regards,

Siva

DanielG · ‎03-05-2025

@J Siva I tested with ApprovedOrRejected and I still received the same response "Cancelled."

J Siva · ‎03-05-2025

Does this happens only to approval record generated via that particular flow or same with others as well?

DanielG · ‎03-06-2025

This is the only one. I should point out the approval for value is a "CTASK" It seems to be a specific error when I'm using CTASKs. I tested with a RITM and it sets the approval state to "Rejected as expected. But I need it to be against the CTASK.