Assessment Metric flow updated affecting existing ready to take Assessments
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02-19-2024 11:22 PM
Hi Team,
I have updated the metric questions in one of the assessments. So I can not able to Save or Submit existing Ready to take Assessments which is created before the updation...
Please let me know how to update existing records to have the new metric flow!
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02-20-2024 12:20 AM
You can't. It's the same with a workflow: the record takes the old one that was active when the record was created. Your existing assessments will never get the new flow. You will need to cancel them and recreate them.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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02-20-2024 01:14 AM
You cant change , for the records which is already created.. Either cancel the previous one or generate the fresh one.
You may give try with scripts but i doubt that will work.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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