Assessment Metric flow updated affecting existing ready to take Assessments

Vishnu kumar R
Tera Guru

Hi Team,

 

I have updated the metric questions in one of the assessments. So I can not able to Save or Submit existing Ready to take Assessments which is created before the updation...

 

Please let me know how to update existing records to have the new metric flow!

2 REPLIES 2

Mark Manders
Mega Patron

You can't. It's the same with a workflow: the record takes the old one that was active when the record was created. Your existing assessments will never get the new flow. You will need to cancel them and recreate them.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Vishnu kumar R 

 You cant change , for the records which is already created.. Either cancel the previous one or generate the fresh one. 

 

You may give try with scripts but i doubt that will work.

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