Assessment Notification Script

[snowuser111]

Hi,

I have notification for Assessment metrics (Survey) which triggers and survey is received in email. But I do not want to display the URL instead want to show Click here. On clicking "CLICK HERE" it should redirect the survey link.

______________________________________________________________________________

You have been invited to take the survey: ${metric_type}.  

Click here to take your survey:

<mail_script>

var link = new AssessmentUtils().getAssessmentInstanceURL(current.sys_id);

var url =   '<a href="' + link + '">' + link + '</a>';

template.print(url);

</mail_script>

To view your survey queue at any time, sign in and navigate to Self-Service > My Assessments & Surveys.

______________________________________________________________________________________________________________

Thanks

[Cheri M]

You can reference the originating record in the survey notification by using the ${trigger_id}.   For the link to the ticket it's ${trigger_id.URI_REF} or Item Requested For is ${trigger_id.u_requested_for}.

Good luck!

[yana6]

Hi,

I currently try to rework the Survey User Invite notification, as described by snowuser11.

I followed your guidance and the what will it contain part is as described:

You have been invited to take the survey: ${metric_type}.  

Click here to take your survey:

<mail_script>

var link = new AssessmentUtils().getAssessmentInstanceURL(current.sys_id);

var url =   '<a href="' + link + '">' + Click here + '</a>';

template.print(url);

</mail_script>

To view your survey queue at any time, sign in and navigate to Self-Service > My Assessments & Surveys.

The email template received by the users doesn't contain a link at all - see below

You have been invited to take the survey: Instance - test survey 1.

Click here to take your survey:

To view your survey queue at any time, sign in and navigate to Self-Service > My Assessments & Surveys.

Where do i do things wrong?

I found it, so please, ignore my question.

Kind regards,

Yana