Global Text Search - How to search Asset Number

[Celliven]

Hi There

I have added a search group to look at [alm_asset] and [alm_hardware] and allocated the roles of admin and itil.

I would think that If I have these tables selected ServiceNow should perform a search against all fields on both tables, however when I perform a search against a serial number I do not get a hit?

I'm sure this must be a fairly standard request.....

Any thoughts?

Thanks

Chris

[larstange · Accepted solution]

Hi

you just have to modify the dictionary for the alm_asset table and enable Text Indexing for the asset tag field. After this you have to regererate the text index

[Celliven]

Hi Lars

Thanks for the reply, that makes sense to me, however the Text index field is hidden for some reason.

So, I found a UI Policy that was hiding the field unless the type was 'collection'. I made that inactive and the field has appeared.

Now I cant see the related link even though the UI action says to show it

Any idea why the related link would not be showing?

Thanks

Chris

[Celliven]

Hi Lars

I think I got it.

I had to remove 'current.internal_type == 'collection' && ' from the condition and now I can see the Related Link

How long after clicking regenerate text index before I should get a result on the search or is it dependent on the size of the database?

[larstange]

Yes that depends on how many assets you have