assigning a approver to task

[balaji_charapal]

Hi,

I have scanario like support team need to add approver manually for catalog task created through workflow.

I am aware of that support team   can add the approver through the Approver tab on catalog task after that it will trigger an email to approver(out of box), depends on the approval status like approved/rejecte it should go to next step.

i dont no how can i achive this, can some help me.

Step 1 : it will check owner is known or not ? if owner is dont no go step 2

Step 2 : Creat a task and assigne to support team, support team will team will assign approver to the task, once the approver is approved, catalog task has update the he is approved or not and support team has close the task

Step 3: how to check the approver is approved / rejected

how to check the approver is approved or rejected?

i got strucked @ step3

some one help me how to check approver is approved / Reject at step 2.

I appreciate your quick response

Regards,

Bala

[PeterWiles]

If I understand correctly, you need the workflow to take into account the manual approvals that will be added.

If so, there is a "Manual Approval" action in the workflow builder. Add this step to check for manually added approvals.

[balaji_charapal]

Many thanks Peter

Yes, I saw manual approval action, i think this would be fine for me.

at step 3 i can keep manual approval, how it will work.

Regards,

Bala

[PeterWiles]

More information can be found here - Approvals - ServiceNow Wiki   Specifically 3.3

Add in your additional approvers. When the workflow gets to the manual approval activity, it will wait until these are completed. If you play around with it on the workflow, you should be able to get the desired affect.

Pete