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OVERRIDE the normal task dictionary entry for assigned to not working on extended custom app table

JohnDF
Mega Sage

Here is your text, formatted as a forum post question. The addition about the default value not working has been included.


 

Cannot select users in "Assigned to" field on custom case table

 

Hey everyone,

I've created a custom case type by extending the sn_customerservice_case table. When I'm logged in as a non-admin user, I can't select anyone in the Assigned to field, even though the assignment group has members.

What could be causing this?

I've already tried a dictionary override on the assigned_to field, but it didn't solve the issue. The strange thing is, even the default value isn't working—it won't automatically assign the ticket to anyone.

JohnDF_0-1758699841338.png

 

Any ideas on what might be the problem? Thanks for your help!

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