Assigning high priority for "Emergency change request" by default.

sifynm
Tera Expert

How do we make all Emergency change risks to be in high priority by default when the option "Change Request > Emergency: Unplanned changes necessary to restore service. These changes require CAB authorization only." is clicked.

1 ACCEPTED SOLUTION

okay.



Step 1. you need to edit the change module as mentioned step 1 above.


Regards
Harish

View solution in original post

37 REPLIES 37

can you set the values in UI page itelf?


Regards
Harish

Harish,


                Could you please elaborate and let me know how it can be achieved.


Share your UI page script i will modify it


Regards
Harish

Can you help me find it? I am new to ServiceNow.


Go to UI page and check which one is using and also check How that UI page is getting called . I assume it should be client script


Regards
Harish