Assigning high priority for "Emergency change request" by default.

[sifynm]

How do we make all Emergency change risks to be in high priority by default when the option "Change Request > Emergency: Unplanned changes necessary to restore service. These changes require CAB authorization only." is clicked.

[sifynm]

Dear Mr.Harishkumar,

                Please find below mentioned code which is saved in the UI page by name "render_gadget_emergency_changes". The reference type which I found says "chg.addQuery('type','emergency');", kindly let me know if there is any script being called or any modification in the code.

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

  <g2:evaluate var="jvar_chg">

      var chg = new GlideRecord('change_request');

      chg.addActiveQuery();

      chg.addQuery('type','emergency');

      chg.setCategory('homepage');

      chg.query();

  </g2:evaluate>

  <g2:scrollable_area height="100px">

      <table border="0" cellspacing="2" cellpadding="0" width="100%">

          <j2:while test="$[chg.next()]">

              <j2:set var="jvar_chg_link" value="change_request.do?sys_id=$[chg.sys_id]"/>

              <j2:set var="jvar_chg_list_link" value="change_request_list.do?sysparm_query=active=true"/>

  <tr>

    <td>

                      <a href="$[jvar_chg_link]">

                          <span style="padding-right:10px;"><IMG SRC="images/icons/changes.gifx"/></span>

                      </a>

                      <a href="$[jvar_chg_link]" class="linked" style="padding-right:10px;">$[chg.number]</a>

                  </td>

                  <td>$[chg.short_description]</td>

              </tr>

          </j2:while>

          <tr>

              <td align="center" colspan="2"><a href="$[jvar_chg_list_link]" class="linked">${gs.getMessage("View all active Change Requests")}</a></td>

          </tr>

      </table>

  </g2:scrollable_area>

</j:jelly>

[sifynm]

Dear Mr.Harsihkumar,

              Can we do this? As we click on "Change request" and then "New" we get the following three options:

Normal: Changes without predefined plans that require approval and CAB authorization.

Standard: Select from available pre-approved change templates. These changes do not require approval.

Emergency: Unplanned changes necessary to restore service. These changes require CAB authorization only.

On selecting the "Emergency" change request

function onLoad() {

  //Type appropriate comment here, and begin script below

g_form.addOption('u_priority', '1', '1-Critical','1'); // 1 will put this value in 1st drop down in the drop down list for priority.

g_form.addOption('u_risk', '1', 'Very High','1'); //1 will put this value in 1st drop down in the drop down list for risk.

g_form.addOption('u_impact', '1', '1-High','1'); //1 will put this value in 1st drop down in the drop down list for impact.

                  I am just reiterating what you helped me with here Javascript for updating dropdown values in form design . In addition, I would like to disable all other options. Kindly let me know if the code is correct and if this is how we need to achieve it.

[Harish KM]

Try that if it doesnot work,

follow these steps

step1: edit create new module and go to link type and follow step2

step 2: remove interceptor(paste below link in arguments as mentioned in screen shot)

url: change_request.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=change_request.do?sysparm_query=active=true

Then write onChange client script on Type.

so when your type is "emergency"

//your code will work

//instead of addoption use setValue

[Harish KM]

Here you go

Client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

  var chg = g_form.getValue('type');

  alert(chg);

  if(chg=='emergency')

  {

  alert('inside');

  g_form.setValue('priority', 1);

  g_form.setValue('risk',1);

  g_form.setValue('impact',1);

  }

    }

[sifynm]

Harish,

                I tried doing what you have mentioned, but for some reason it is not working for me. I am also not sure what is going wrong in my case and how I can rectify it. Please help if possible. Let me know if you what data you require to verify whether what I have done is correct.