Assignment group dropdown not getting populated for a Universal Request

[Chitra23]

Hi, 

The Assignment Group dropdown is not getting populated in the Universal Request form. When i click on the lens icon an empty popup is displayed without any groups whereas the groups are populated when i do the same from the Incident form.

Also, When I click on the "Transfer" button from the Incident record, the transfer popup keeps loading and nothing is displayed. Any help in this regard would be appreciated.

Many Thanks,

[Gurpreet07]

Hi Chitra,

If the universal request is extended from the task table then there could be dictionary override for the assignment group field that is overriding the assignment group reference qual.

For Transfer button please look into the code within the button. if code is okay and if you are displaying some sort of another form in the popup window then there could be an issue with the client script within the popup form. 

[Chitra23]

Thanks Gurpreet for your response. For Assignment group, we need to add the universal request type to the group for it to be displayed in the dropdown in the universal request form.  For Transfer button, I configured a default service set and added the transfer configuration and it works.