Assignment group is not showing in incident form

[vipultiwar01]

Hi,

While doing testing I found that few assignment group is not showing under the Assignment group tab in incident form although it is showing in the group list.

1) Assignment group missing in the form

2)Assignment group present in the list

[Jon Barnes]

My guess is that you have an assignment group selected there that does not match the reference qualifier for that field.

check the dictionary for that field and see what the reference qualifier is set to.

[amlanpal]

Hi Vipul,

Did you intend to say that the Assignment group is not being accepted in the Incident form? If so, please check for any dictionary overrides available for 'Assignment group' and check for 'Override reference qualifier'. For more details please find this wiki link http://wiki.servicenow.com/index.php?title=Dictionary_Overrides

I hope this helps. Please mark correct/helpful based on impact

[Karthik Reddy T]

Hello Vipul ,

Please verify the reference qualifier condition for the Assigned group field.

[Ujjawal Vishnoi · Accepted solution]

Hi Vipul,

Assignment Group is the field of Task table and OOTB it has reference qualifier as type is null or type is itil as shown below.

If you want a group to be present in the list then provide the type as itil or null as given below.

If this not helps then check the dictionary override for assignment group field for incident table.

Hope this helps.

Regards

Ujjawal