Assignment Group Manager Approvals in Flow Designer?

[Community Alums]

Hi everyone,

I hope you've all been well. We've a requirement for Change that needs the functionality.  I have a requirement wherein an approval is required where group manager should approve. Service Catalog item with one approver that too from group manager required.  

before creatin a task an approval should trigger to one of the groups manager until it approves task should not be created.

Would it be possible to implement this? Hoping for your insight. Thank you!

[Sourabh Akiwate · Accepted solution]

Hello Rafmine,

If I understood well your requirement, the apprval should be triiger to the assignment manager of catalog item.

Method 1)

First you have to set the assignment group on RITM table as per your requirement. After that to trigger the approval to the assignment group manager please follow below path in flow designer:

Method 2)

You can write below script as well in Rules field

var approval=fd_data.trigger.request_item.assignment_group.manager;

return "ApprovesAnyU["+approval+"]OrRejectsAnyU["+approval+"]";

If this solution is useful to you please mark my answer correct and helpful.

Thanks

[Community Alums]

second option worked, first option I tried by myself but no luck. anyway, thanks a lot.

Sourabh Akiwate  

[Pratiksha Kalam]

Hi ,

Please try below link to solve your issue.

https://www.servicenow.com/community/service-management-forum/using-flow-designer-how-to-send-approv... 

If my answer is helpful kindly mark it as helpful and correct!

Thank You.

br,

pratiksha.k

[Causeymacken]

Thank you for sharing your requirement. It's certainly possible to implement an approval workflow for Service Catalog items where the approval comes from a group manager before a task is created. In Flow Designer, we can set up the necessary approvals and conditions to ensure the task is created only when the group manager approves.

To proceed, we'll need to:

1. Configure the approval step in the workflow.
2. Define the condition that checks for group manager approval.
3. Ensure the task creation is dependent on the approval being granted.