Developer

Admin user suddenly cannot edit any scripts “Cannot edit in read-only editor”

Hi,I have the admin role, but I suddenly noticed that I can’t edit any script fields in the instance.This happens with Client Scripts, Business Rules, Script Includes, Dynamic Content, etc. The script editor shows:“Cannot edit in read-only editor” Ha...

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Resolved! How to add Colored Dots on the Case Record New Column List in CSM/FSM Workspace

Hello Everyone,I would like to add colored status indicators (dots) before the Case Number based on the Case State. Currently, I can see that colored dots and background colors are displayed for the State and Priority columns in Workspace. While I kn...

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Dev instance is offline

Personal dev instance is offline and not waking up after refresh also it is showing offlinedev328303

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Personal Dev Instance Offline

Hi Team,My PDI is offline, I tried refreshing, activating a plugin but no luck. I see a message saying that it'll be online in sometime but I have been waiting for a while now. I don't want my work lost as today my instance will get reclaimed. Tha...

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PDI dev434565 Offline and Returning 502 Bad Gateway (snow_adc) - Any Recovery Options?

Hi Team,I am facing an issue with my Personal Developer Instance (dev434565).The instance is showing Offline in the Developer Portal, and when I try to access it, I receive a 502 Bad Gateway (snow_adc) error or Bad RequestThis combination of host an...

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How can we fix the Subscription Dashboard to show ITSM and SPM licences consumed?

Hi everyone,We are currently on the Zurich release and looking at the Subscription Dashboard > Instance Entitlements tab.We can see the purchased/licensed entitlements, but we don’t seem to see the actual licences consumed/used for ITSM and SPM.Has ...

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Creating INC ticket by using the scheduled job

Hi All,We have implemented the logic to create an INC ticket based on the scheduled job execution. However, for the INC ticket Description field, we need to populate a catalog URL in a user-friendly format.Currently, the complete catalog URL is displ...

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Create HR Criteria for allowing only certain groups members to have access to an HR Service.

I have a requirement to restrict HR Case creation access for a specific HR Service to certain users/groups.For example, when an HR Agent opens the HR Agent Workspace and clicks New to create a case, there is an HR Service dropdown. The "XYZ" HR Servi...

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PDI Instance dev400774 Offline Since Yesterday

Hello Team, My Personal Developer Instance (PDI) dev400774 was working correctly on Friday. Since yesterday, the instance has been showing as Offline in the Developer Portal. When I try to access:https://dev400774.service-now.com/login.do I receive t...

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How to make Activity Tab in Service Portal to show and update only additional comments

Hi,When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that i...

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How to Create Customer Contact Record with SCIM

Hi Community. My application would like to create customer_contact record instead of sys_user record with SCIM. I customize the SCIM User ETL Definition without success. I am thinking of deleting the existing RTE mapping between scim_user and user ...

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How to uncheck / hide all activities on a form by default for all users

How to uncheck / hide all activities on a form by default for all users. later they should be able to select or filter activities as per their requirement

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Playing videos in Virtual Agent from a non-public repository (SharePoint) MS Teams compatibility

Videos currently played within the Virtual Agent (VA) are hosted in ServiceNow's db_video table. We previously attempted to configure video playback directly from SharePoint, but the videos failed to display, and we suspect this is due to an authenti...

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Microsoft Intune integration issue with servicenow

Hi Connections, We are experiencing microsoft intune issue with servicenow.... On production Instance as data is getting load from intune in Mobile device handling table, I reviewed 'SG-Intune Devices' data source, which RUNS daily but it did not su...

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IRM policy exception

Hi Everyone,I'm facing an issue with the Policy Exception form. The Valid From and Valid To date range is restricted to 365 days (OOB configuration).Expected error message:"The user can raise the exception only 365 days from Valid From date."However,...

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