1 ACCEPTED SOLUTION
Try something as below as a scalable option.
1. Script include:
var getCIRelatedGroup = Class.create();
getCIRelatedGroup.prototype = Object.extendsObject(AbstractAjaxProcessor, {
GetCIGroup: function() {
var ciselected = this.getParameter('sysparm_ci_grp');
var as = new GlideRecord('cmdb_ci');
as.addEncodedQuery('sys_id=' + ciselected );
as.query();
if (as.next()) {
return as.managed_by_group.toString(); //will return sys_id of group
}
},
type: 'getCIRelatedGroup'
});
2. Client script that runs onChange() of cmdb_ci field on incident form
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var ga = new GlideAjax("getCIRelatedGroup");
ga.addParam("sysparm_name", "GetCIGroup");
ga.addParam("sysparm_ci_grp", newValue);
ga.getXML(parseResponse);
}
function parseResponse(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
g_form.setValue('assignment_group', answer);
}
