Where to configure participant recommendations for MS Teams conference calls in SOW

[MG27]

Hey devs, 

In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find where to do so.

 

The docs I've found that cover configuring the Teams integration and Notify don't seem to cover this.

I've seen the Participant Suggestions docs and plugins for Sidebar discussions. Wondering if there's anything similar (preferably something that allows me to specify a static list of users and not rely on some ML process)

Any ideas?

[Matthew_13]

Hi,

 The “Recommended participants” list in SOW is not coming from the Teams or Notify integration, and there’s no OOB way to define a static list for it. It’s generated by ServiceNow’s participant/expert suggestion logic (ML-based), with a few basic relationships mixed in (like Caller and Caller’s Manager), which is why those show up.

If you need fixed attendees leadership for every Major Incident, the best practice is to auto-add them when the Teams meeting is created:

• Maintain a Major Incident Leadership group

• Update the meeting creation flow/action to add that group’s members automatically

This basically avoids relying on ML and keeps things clean and maintainable.

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