Assignment group should be changed based on change of CI

Arun61
Tera Contributor

‎09-21-2022 07:45 AM

Have a requirement 

I have to populate the assignment group (eg:- test group) when i select any of the CI (eg:-a or b or c)

If i change the CI back to "mackbook air" then the Assignment group and Assigned to should be replaced back.

Can any one please help on this with script.

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3 REPLIES 3

Bert_c1
Kilo Patron

‎09-21-2022 08:32 AM

Please see:

Client scripts (servicenow.com)

for one way to do what you ask. I see an example in my instance with name "Set assignment fields from table". You seem to want to set a specific value for the assignment group. If so, the logic is simpler.

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Arun61
Tera Contributor
In response to Bert_c1

‎09-21-2022 10:03 PM

Hi

Can you share me the script please 

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Bert_c1
Kilo Patron

‎09-22-2022 03:18 PM

Hi,

The client script I have is from the "Advanced Work Assignment" package. Screenshot is attached.

The script follows:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	
	var ga = new GlideAjax('TableFieldCheckerAjax');
	ga.addParam('sysparm_name', 'tableHasField');
	ga.addParam('sysparm_table_name', newValue);
	ga.addParam('sysparm_field_name', 'assigned_to');
	ga.getXML(TableFieldCheckerResultParse, [],
			['assign_to_field', 'assigned_to', "Assigned to"]);

	ga = new GlideAjax('TableFieldCheckerAjax');
	ga.addParam('sysparm_name', 'tableHasField');
	ga.addParam('sysparm_table_name', newValue);
	ga.addParam('sysparm_field_name', 'assignment_group');
	ga.getXML(TableFieldCheckerResultParse, [],
			['assignment_group_field', 'assignment_group', "Assignment group"]);
	
	
	function TableFieldCheckerResultParse(response, fieldNames) {

		var answer = response.responseXML.documentElement.getAttribute("answer");
		var isFieldOnTable = (answer == "true"); // Ajax call returns string
		if (isFieldOnTable) {
			g_form.setValue(fieldNames[0], fieldNames[1], fieldNames[2]);
			var span = document.getElementById("sys_display.awa_service_channel."+fieldNames[0]);
			span.innerHTML = fieldNames[2];
		} else
			g_form.setValue(fieldNames[0], "");
	}
}

You will need the GlideAjax logic if you want to query the sys_user_group table for values.  if you know specific groups, you can use the 'g_form.setValue() method to set speficic values.

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