assignment_group

[yardenKrispel]

Hi, I'd love to help! I want to set a specific assignment_group default as soon as each user opens an Incident I did it this way and it still doesn't work I would appreciate some help please

[Bert_c1]

Hi yardenKrispel,

What you have works in my instance. It also changes the assignment_group value shown on the form when an existing incident is opened, and if saved may result in undesirable group assignment for that incident. I suspect this aspect is not desired.  Maybe a better approach is to set the default value on the dictionary record for task.assignment_group. But then all child tables of task will have your default selection.

[yardenKrispel]

Do you have another way to help me? I'm afraid to create tables

[Bert_c1]

You can use a 'onChange' Client script defined on the incident table, if there is a specific field value that indicates you want the assignment_group to be a specific group. That may be a better user experience. Or an 'onLoad' client script, but that behavior is no different from your BR that runs on Display. Just add additional script logic to your current BR, for example, based on the current user.

I believe you will need to provide any additional details, if you don't want what you have currently. Users are free to change the assignment_group to a different value before saving the incident if they don't like the default group you have.

[yardenKrispel]

My intention is that a user opens an incident and the group I want will appear, but if he wants to change it in the future, he can