assignment_group

yardenKrispel
Tera Contributor

‎11-13-2023 07:36 AM

Hi, I'd love to help! I want to set a specific assignment_group default as soon as each user opens an Incident I did it this way and it still doesn't work I would appreciate some help please

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-13-2023 09:00 AM

Hi @yardenKrispel 

 

The best way by Data look up / Assignment look up basis on parameters like Category / Sub Category. Or right onload script  (not a good way , bcz code here). 

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