Assignment Rule for a specific Record Producer

Alex Sastre Bra · ‎06-28-2023

Hello everyone,

I have a Record Producer (Test Record Producer) that create a case in the sn_customerservice_case table. I need to autopopulate the assignment group field of that case created with this group: Test Group. The problem is that there aren't any field that I can use in the conditions of the assignment rule to relate the case created with that Record Producer.

How can I make it?

Alex Sastre Bra · ‎06-29-2023

Hi Revi,

Thanks for your response but it didn't work. The good new is that I resolved the issue.

The Record Producer have a field called Fullfilment Group, if you populate that field with the group that you want, the record that you create will have the assignment group populate with the group that you put in that field.

Thank you all for the help.

View solution in original post

Manmohan K · ‎06-28-2023

Hi @Alex Sastre Bra

You can open the Record producer record and in the script section, add a line like below

producer.assignment_group="enter sys_id of Test group record";

Alex Sastre Bra · ‎06-28-2023

Hi Manmohan,

I tried what you said but it still not working.

Thank you.

Manmohan K · ‎06-28-2023

Hi @Alex Sastre Bra

Can you share the script in record producer

Alex Sastre Bra · ‎06-29-2023

Hi @Manmohan K

First I tried with producer. and didn't work. Now I used this:

But it didn't work too.