Assignment Rule for a specific Record Producer

[Alex Sastre Bra]

Hello everyone,

I have a Record Producer (Test Record Producer) that create a case in the sn_customerservice_case table. I need to autopopulate the assignment group field of that case created with this group: Test Group. The problem is that there aren't any field that I can use in the conditions of the assignment rule to relate the case created with that Record Producer.

How can I make it?

[Rehan3]

Its working for me 

current.u_record_producer ='rp sysid'; 

current.assignment_group='group sys id';

[Ravi Chandra_K]

Hi @Alex Sastre Bra 

You could use fields like name, description or short description in the Assignment Rule.

Can you also try using the same script you uses in Inster BR and see if it is working.

Help others to find a correct solution by marking the appropriate response as correct answer and helpful

Regards,

Ravi Chandra.

[Ravi Chandra_K]

Hi @Alex Sastre Bra 

Any feedback on my reply?

If the solution proposed worked for you, if yes mark the answer as correct and close the thread.

Kind Regards,

Ravi Chandra.

[Alex Sastre Bra · Accepted solution]

Hi Revi,

Thanks for your response but it didn't work. The good new is that I resolved the issue.

The Record Producer have a field called Fullfilment Group, if you populate that field with the group that you want, the record that you create will have the assignment group populate with the group that you put in that field.

Thank you all for the help.