Assignment rule priority over Template

[naziya]

We have an issue where the incident template is selecting an assignment group. But there is also an assignment rule written which populates the assignment group based on the 'state/province' of the user. For now the assignment rule is overriding the template. But according to our process the template should override it.

How to allow template to override the assignment rule?

[Pradeep Sharma]

Hi Naziya,

Do you have any custom field(template) or any unique field which can be identified on the form when this template is applied.

[naziya]

Hi Pradeep,

No, I don't have any such field on the form.

[Subhajit1]

Is the Assignment Rule running when the User is clicking on Create New or something like that?

[naziya]

I think the assignment rule should work when the form is submitted. My problem is if the user selects a template, even then the assignment group in template is not populated because of the assignment rule.