Assignment rule priority over Template

[naziya]

We have an issue where the incident template is selecting an assignment group. But there is also an assignment rule written which populates the assignment group based on the 'state/province' of the user. For now the assignment rule is overriding the template. But according to our process the template should override it.

How to allow template to override the assignment rule?

[ayan_hc]

Hi Naziya,

When you have created an assignment rule it was based on the incident table and not on any templates or on template table.

You can take help from the below links for further links below:

http://wiki.servicenow.com/index.php?title=Defining_Assignment_Rules

Creating a Template - ServiceNow Wiki

Also we can use scripts to deal with this, you can check whether the incident record is getting created from Template or not. Below are the links which can help you to build:

Creating a Template - ServiceNow Wiki

Re: onChange client script with templates and dependent choice lists

Regards,

Ayan