Assignment rule with variable condition (sc_task)

[demianmu_oz]

Hello;

I created an assignment rule where the condition is depends of the a a variable of the service, but when I try the service, the rule don ´t work.

There is another way to configure an assignment rule where depends of a variable field

[VaranAwesomenow · Accepted solution]

I had the exact same issue, so I soultioned it a little differently by making use of the script option in the assignment rule.

In the assignment rule condition I just gave the catalog item to which it applies

I made use of script to identify the assignment group

script

if(current.request_item.variable_pool.Test == 'test1') {

current.assignment_group.setDisplayValue("HR Support");

}

else {

if(current.request_item.variable_pool.Test == 'test2') {

current.assignment_group.setDisplayValue("Service Desk");

}

}

The variable (Test) I used has 2 choices

test1 and test2

If I select test1 then assignment group = HR Support

if I select test2 then assignment group = Service Desk

I made a screencast of the changes made and demo of the functionality please follow below link to view it.

ServicenowAssignmentRuleCatalogTask - YouTube

[demianmu_oz]

Hi Anil:

Excellent!!! I created the script and it work fine.

thanks a lot for your help.

regards!

[VaranAwesomenow]

Thanks Demian!

[Andy van Steijn]

Yes confirmed this work around. Hope that SN will fix this bug. Would be more logical if you could select the condition