Assistance Needed - Update Set XML not Uploading

[CWolfe]

Hello,

My Dev instance was recently reclaimed and completely wiped. I just requested a new Dev instance and when trying to upload the Update Set XML, it fails every time with errors:

"The webpage at https://dev125324.service-now.com/sys_upload.do might be temporarily down or it may have moved permanently to a new web address."
or
"The connection was reset."

I can verify the URL is good and did not move to another address. 

I can't seem to get any type of direct technical support from the ServiceNow team at all. If someone can provide some assistance on getting the XML Update Set to Upload, that would be mot kindly appreciated.

Thanks,
Chris

Update Set up attached for reference.

[Mark Roethof]

Hi there,

What do you exactly mean with "I can't seem to get any type of direct technical support from the ServiceNow team at all"? Have you tried using the Give Feedback button on the Developer Site, to get assistance on your PDI?

Note: It could take a few days though before receiving help.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[CWolfe]

Hello Mark,

Yes, I have tried the Give Feedback button. I have gotten some responses but they are basic copy/paste from the Developer Support pages. I was more referring to a direct communication for a Tech Support person or phone call. 

I understand the ServiceNow Dev support model is more geared toward Self-Service. 

I am working on a project that will eventually end up in Dev here at Stanford Health Care. I'll see if I can leverage some support through our contact here. 

Thank you for the insight and note about response time. I do really appreciate all of the support from the ServiceNow Developer Community.

Best Regards,
Chris

[Raj_Esh]

Hi Chris,

Have you tried accessing the page directly from the browser?

https://dev125324.service-now.com/sys_upload.do

Is it reachable?

Sometimes, the network team blocks URLs from unknown hosts. In your case it is dev125324.service-now.com. Try uploading any other update set from another device and a different network. 

Hope it helps.

Thanks,

Raj

[CWolfe]

Hello Raj,

That is a great point and thank you for the suggestion. There very well could be a firewall rules keeping the upload from happening. I will try a different machine / network and see if that works. 

Thank you for the suggestion and insight!