Assistance Needed with SSO Redirection Issue

Shashank_sj10 · ‎07-11-2024

Hello everyone,
I'm currently facing an issue with SSO redirection. I activated the auto Redirect IDP feature from the identity provider. The scenario involves our identity provider automatically redirecting users to SSO. However, we need this redirection to apply only to the ESC portal. Currently, it redirects for both the CSM portal and the platform login(https://company-name.service-now.com), which is not our intended behavior.
I have followed two knowledge base articles (links below), but the suggested solutions didn't resolve the issue:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719767
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748198

Any assistance or advice on resolving this matter would be greatly appreciated. Thank you.

@JusCuz @AdamBrushett @kaz2 @Sharad S @Community Alums @Ankur Bawiskar @chuck @Goran WitchDoc

AdamBrushett · ‎07-11-2024

Okay, that looks to be the same place on the csm_login page! Only difference is a slight tweak in the way it's written but I don't think that would make a difference, for reference this is what I wrote:

{
"bypass_sso":"true",
"use_advanced": {
"value": "true",
"displayValue": "true"
}
}

I did it on 'login-modal' NOT 'login-modal-customerservice'.

Other thing worth checking is that you don't have 'Account Recovery' enabled.

That's pretty much all I did to get it working! Good luck, let me know if you want to compare any other related config!

View solution in original post

AdamBrushett · ‎07-11-2024

Hi,

Have you tried adding "bypass_sso":"true" to the login widget instance for the CSM portal?

Regards

Shashank_sj10 · ‎07-11-2024

Thanks for the quick reply Adam!

We tried by adding "bypass_sso":"true" to the "login-modal-customerservice" widget instance but it didn't worked.

AdamBrushett · ‎07-11-2024

Sorry, I rushed the last reply and was just trying to update it 🙂

I actually meant to point out that I had to add it to two places, via the widget instances and via the login page instance.

Shashank_sj10 · ‎07-11-2024

No worries Adam!

I make changes in the widget instance "login-modal-customerservice" with this i also make changes under "Login" widget > Pages "csm_login" > under Page content "instance:Login(Login)"
It still not working.

Adding the screenshot below for your reference