Assistance Needed with SSO Redirection Issue

[Shashank_sj10]

Hello everyone,
I'm currently facing an issue with SSO redirection. I activated the auto Redirect IDP feature from the identity provider. The scenario involves our identity provider automatically redirecting users to SSO. However, we need this redirection to apply only to the ESC portal. Currently, it redirects for both the CSM portal and the platform login(https://company-name.service-now.com), which is not our intended behavior.
I have followed two knowledge base articles (links below), but the suggested solutions didn't resolve the issue:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719767
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748198

Any assistance or advice on resolving this matter would be greatly appreciated. Thank you.

@JusCuz  @AdamBrushett @kaz2 @Sharad S @Community Alums @Ankur Bawiskar @chuck @Goran WitchDoc 

[AdamBrushett · Accepted solution]

Okay, that looks to be the same place on the csm_login page! Only difference is a slight tweak in the way it's written but I don't think that would make a difference, for reference this is what I wrote:

{
"bypass_sso":"true",
"use_advanced": {
"value": "true",
"displayValue": "true"
}
}

I did it on 'login-modal' NOT 'login-modal-customerservice'.

Other thing worth checking is that you don't have 'Account Recovery' enabled.

That's pretty much all I did to get it working! Good luck, let me know if you want to compare any other related config!

[Shashank_sj10]

Thanks Adam 
It is now working fine for the CSM portal.

Can you pls also recommend changes for platform login as it is still redirecting to the sso login page.

[AdamBrushett]

Hi,

I'm afriad my setup was for SSO to the backend and ESC, not the customer portals. So I didn't come across this challenge, I'd probably try changing the login page or using a different homepage URL in the config might work.

You could just point your users to /login.do 🙂

Good luck, let me know how you get on...