Assistance Required Automatically Created Knowledge Requests in Knowledge Base

[rajibosss11]

Hi Experts,

In the Knowledge Base table (kb_knowledge_base.list), we noticed that many Knowledge Requests are being created automatically under the Knowledge Module (kb_knowledge_base.do). For example: KB0010013 (kb_knowledge.do).

These requests are being generated by the System Administrator account. Could you please advise how to stop these automatic creations or where they are being triggered from?

I've attached a file for better clarity.

Thank you.

[Omkar Kumbhar]

Hello @rajibosss11 ,

There should be a Business rule executing on the specific tables with conditions and knowledge article is created.

I found one KB article hope it helps.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743738

[SD_Chandan]

Hi @rajibosss11 

The automatic creation of Knowledge Requests by the System Administrator may be triggered by a Business Rule, Scheduled Job, or Flow tied to the kb_knowledge table. Please check these areas, along with Audit Logs, to trace the source. Also, review any templates or default values set in the Knowledge Base configuration.

you can refer kb link :-  KB Article Link

[PratikshaKate]

@rajibosss11 This could potentially because of the business rule or workflow. can you check which is running on table (kb_knowledge).

Navigate to the workflow associated with your knowledge articles. This can usually be found by going to "Knowledge > Administration > Knowledge Bases" and then selecting the relevant knowledge base. Within the knowledge base settings, you can find the workflow associated with it. 

Mark my answer helpful if it helped you 🙂