Assistance with adding additional fields to the Incident Overview in SOW

[kristenmkar]

Good evening! 

I have been racking my brain trying to figure this out within the UI builder- I am currently configuring the SOW workspace, specifically the incident management components. I was asked to add a few additional fields to the Incident Summary (Overview) component. I have looked through all SN documentation and am to the point where I am configuring the summary Values component within the UI builder, but cannot figure out how to add an additional field. Right now it looks to be State, incident number, impact, etc- how can I update that? I see how to update the title, etc, but am not seeing any docs on updating fields within the Overview area. This link was very helpful, but doesn't provide any guidance on updating data within the component. 

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-operations-...

thank you! 

[Dr Atul G- LNG · Accepted solution]

Hi @kristenmkar 

Go to Service Operation Workspace in application navigation

Select configuring

Select 

[Ankur Bawiskar · Accepted solution]

@kristenmkar 

you can configure the incident form view where view name "SOW-Incident-Overview" and section is Summary

Whatever fields you configure there will show up

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @kristenmkar 

Try this way

Open any incident

change the view to SOW
the go to form layout and try changing the fields.

[kristenmkar]

Thanks for the response! I was hoping it would be this easy - I tried to add fields to this form as well as the SOW-Incident-Overview, but both did not work.

[Ankur Bawiskar · Accepted solution]

@kristenmkar 

you can configure the incident form view where view name "SOW-Incident-Overview" and section is Summary

Whatever fields you configure there will show up

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kristenmkar]

Thanks so much! 

[SumanthDosapati · Accepted solution]

@kristenmkar 

1. Open any incident in normal form view (not in SOW)

2. Right click form header and open form layout

3. Select View name as 'SOW-Incident-Overview'

4. Select Section as 'Summary'

Now you can add or remove fields as required.

Regards,

Sumanth