Good evening!
I am trying to push the "User" reference field from the csm_consumer table to the called_by field within Interaction. I created a Script Includes as well as a Client Script but still no luck. Do you guys see what my problem could be? Thank you!
client script:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var user = new GlideAjax('getUserInfo'); // Specify Script Include name
user.addParam('sysparm_name', 'getUser'); // Parameter is the function that we're calling
user.addParam('sysparm_user', g_form.getValue('consumer')); // Parameter is consumer's sys_id
user.getXML(callback);
// getXML sends the server a request to execute the function and parameters associated with this GlideAjax object
// Server processes the request asynchronously and returns the results via the function specified as the callback
// Callback function for returning the result from the Script Include
function callback(response) {
var sysUser = response.responseXML.documentElement.getAttribute("answer");
// Do whatever you want with the response
g_form.setValue('opened_for', sysUser);
}
}
Script includes:
var getUserInfo = Class.create();
getUserInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getUser: function() {
var consumer = this.getParameter("sysparm_user");
var grUser = new GlideRecord('csm_consumer');
grUser.get(consumer);
// This is where dot-walking is done
// In this case we return the consumer's sys_id
return grUser.consumer;
},
type: 'getUserInfo'
});
