Assistance with GlideDialogWindow/Pop-up with SC Task

[kristenmkar]

Good evening all! 

I am currently trying to configure a pop-up window/prompt that displays when an ad hoc catalog task is created from RITM - the window would bring up the Assignment Group field so they can select the proper team to assign this new task to.  Here is what I have done so far:

- Created a UI action button on RITM that creates the SC task. It also sets a boolean field called "Ad Hoc Task" to true on the SC task form when the task is inserted. 

- I then created a UI page called "Assignment_Group_Prompt" with the following HTML:

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<g:ui_form>

<table>

<tr>

<td style="width:25%">

<g:form_label>

Select Assignment Group:

</g:form_label>

</td>

<td style="width:60%">

<g:ui_reference name="group_ref" id="group_ref" query="nameSTARTSWITHa" table="sys_user_group" />

</td>

</tr>

<tr>

<td>

<g:dialog_buttons_ok_cancel ok_id="submitData" ok="return continueOK()" ok_type="button" ok_text="${gs.getMessage('Okay')}" ok_style_class="btn btn-primary" cancel_type="button" cancel_id="cancelData" cancel_style_class="btn btn-default" cancel="return continueCancel()"/>

</td>

</tr>

</table>

</g:ui_form>

</j:jelly>

And this as the UI Page Client Script:

function continueOK() {

alert("OK clicked");

var gdw = GlideDialogWindow.get();

var group = gel('group_ref').value;

var sys_id = gdw.getPreference('sys_id'); //get the values passed in the client script

var selected_value = gdw.getPreference('value'); //get the values passed in the client script

alert(group+"---"+selected_value);

GlideDialogWindow.get().destroy();

}

function continueCancel() {

alert("Cancel clicked");

GlideDialogWindow.get().destroy();

}

Finally, I created a client script to call the window.  Right now I have it as an OnLoad Script on the SC Catalog Task Table:

function onLoad() {

var adHoc = g_form.getValue('u_ad_hoc_task');

var group = g_form.getValue('assignment_group');

if (adHoc == true && group == '') {

//Create a GlideDialogWindow object

var dialog = new GlideDialogWindow('Assignment_Group_Prompt'); // UI Page name

dialog.setTitle('Select Task Team'); //Set the dialog title

dialog.setSize(650, 600); //Set the dialog size

dialog.setPreference('sys_id', g_form.getUniqueValue()); //pass current object id

dialog.setPreference('value', newValue); //pass the selected value on the form

dialog.render(); //Open the dialog

}

}

For reference, here is my UI Action.  It works fine and brings up the sc task form once it's created, but I can't get the dialog box to pop-up after.  Wondering if my logic is completely off- I thought I could get the Client script to trigger when the sc Task was created, and only run if the AdHoc task was checked true and if the Assignment Group was empty.  I can't seem to get it to work/popup after the task is created and the user is directed to the task form.  Is my UI page completely off? Or is the whole thing completely off?

UI action:

{

var task = new GlideRecord("sc_task");

task.initialize();

task.request_item = current.sys_id;

task.setValue('short_description', current.getValue('short_description'));

task.setValue('description', current.getValue('description'));

task.setValue('u_ad_hoc_task',true);

var sysid = task.insert();

var url = "/sc_task.do?sys_id=" + sysid;

action.setRedirectURL(url);

}

Thanks so much for any advice! It is very appreciated! 🙂 

[Ankur Bawiskar]

@kristenmkar 

the onload checks if the flag=true and group is empty

the new task you are creating has the flag as true, is the group field also empty?

If yes then onload should show the popup

Also in UI page you are getting the group, but not doing anything with it

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jim Coyne]

A better way/UX to do it would be to have the UI Action popup the window, have the user select the Group and then create the SC Task on confirmation.  Can forward to the newly created record from there.  And confirm that there are no updated fields. You could save the current record automatically or ask/warn the user.

[BrawnS]

I totally agree with your suggestion! Having the UI action pop up the window and letting the user select the group before creating the SC task sounds like a smoother, more intuitive process. It would also streamline the workflow by allowing users to confirm and check for updated fields before moving forward. The automatic save or a prompt to warn the user would definitely add a layer of efficiency while keeping things flexible. Great idea! 

[Jim Coyne]

Thanks.  It's all about the UX.

Too many times people just think of getting the thing done.  One of the reasons developers are not the best people to design a solution.  And I'm saying this as a developer  🤓