Assistance with sending a link in the request notification

[Bidduam]

I'd like to do two things that currently I don't seem to be able to workout:

1. Add a link in the email notification to any request item within the request and it's short description
2. Add details of the request items to the notification eg: the variables and their values

All we currently have is a link to the request, however there is no information obviously in the request ticket and we want to allow our staff to click on a link and be taken directly to the information, rather needing them to figure out how to get to the information.

I've looked at the info available on creating links, but I really have no idea how to add anything to our current notification:

Email Script:

Name: add RITM variables

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var set = new GlideappVariablePoolQuestionSet();
    set.setRequestID(current.sysapproval.sys_id);
    set.load();
    var vs = set.getFlatQuestions();
    for (var i = 0; i < vs.size(); i++) {
        if (vs.get(i).getDisplayValue() != '' && +vs.get(i).getLabel() != '') {
            template.space("\n");
            template.print("\n" + "<br>" + vs.get(i).getLabel() + ":   " + vs.get(i).getDisplayValue() + "\n" + "</br>");
        }
    }
})(current, template, email, email_action, event);

Email script:

Name: take_me_to_ticket_button

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

          // Add your code here	
	var type = current.sys_class_name; // grab the table name. 
	var urlPrefix;
	
	// Logic to ensure the URL points to the DNS CNAME rather than the actual instance name. 
	if (gs.getProperty('glide.servlet.uri').includes("prod")){ 
		urlPrefix = gs.getProperty('DNS.Prod');
	} 
	
	if (gs.getProperty('glide.servlet.uri').includes("test")){
		urlPrefix = gs.getProperty('DNS.Test');
	} 

	if (gs.getProperty('glide.servlet.uri').includes("dev")){
		urlPrefix = gs.getProperty('DNS.Dev');
	} 	

	var link_frontEnd = urlPrefix + '/sp?id=ticket&table=' + type + '&sys_id=' + current.sys_id;
	var link_backEnd = current.getLink().replace(/https.*com.au/, urlPrefix);

	template.print('<font face="helvetica">');
	
	var backgroundColor = 'background-color: #278efc;';
	var border = 'border: 1px solid #ffffff;';
	var color = 'color: #ffffff;';
	var fontSize = 'font-size: 16px;';
	var fontFamily = 'font-family: Calibri, sans-serif;';
	var textDecoration = 'text-decoration: none; border-radius: 3px;';
	var webKitBorder = '-webkit-border-radius: 3px;';
	var mozBorder = '-moz-border-radius: 3px;';
	var display = 'display: inline-block;';
	var padding = 'padding: 5px;';

	
	// gs.log ("*** Email notification for table: " +type);
	if (type == 'incident' || type == 'current.request_item') {
		template.print('<a href="' + link_frontEnd + '"');
		} else {
		template.print('<a href="' + link_backEnd + '"'); 	
	}
	
	template.print('style="' + backgroundColor + border + color + fontSize + fontFamily + textDecoration + +webKitBorder + mozBorder +display + padding); 
	template.print('">');
	template.print(gs.getMessage('Take me to the Ticket'));
	template.print('</a>');
	template.print('</font>');
	template.print('<br>');
	template.print('<p><font size="3" color="#808080" face="helvetica">');
	template.print('</font></p>');
})(current, template, email, email_action, event);