Async business rule deprecated

Indira8 · ‎08-16-2022

Hi All,

We have recently upgraded our customer instance from Qubec to Sandiego version and as result of the upgrade following changes are found:

1. Business Rules when to run "async" condition deprecated. We have 80 BRs in total with the deprecated value, I have read the KB article 'https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0951770' however did not understand whether we have to change the choice from old async to the new async.

Is there any action required as a developer.

Thank you

MrMuhammad · ‎08-16-2022

Hi @Indira,

Let me try to explain this in simple words.

Basically, the old async BR runs fairly soon after the record action (insertion, update etc) has happened without locking the screen for the user's to use. however, when an instance upgrade is in progress this BR doesn't trigger until the upgrade is completed so e.g. you have an integration in place to sync incident tickets between multiple instances so while the instance is upgrading any incident created might not flow to other instance because async BR is blocked.

With the introduction to the new async BR you won't be facing the above issue during the upgrades. Even while the upgrade is in progress your BR will trigger and perform the necessary action.

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0951770

Hope that helps!

Please mark this helpful/Correct, if applicable.

Regards,

Muhammad

Regards,
Muhammad

View solution in original post

MrMuhammad · ‎08-16-2022

Just to add to above. i don't think so you need to change your existing async BR to new one but please ensure for the new BR you should avoid old async type and must be using new async.

Reference taken from above shared KB article.

Regards,
Muhammad