Hi experts,I've set up email notification for a specific record insert on incident table. Mails are shown in logs but not being delivered. I'm getting this error message while checking logs:"Local address contains control or whitespace". I cross-chec...
HI all,I'm new to servicenow development. I need to access Incidents table in my developer instance via REST table apis. E.g I need those records having State=Closed or State=Awaiting Problem for a specific user (name: XYZ). But I'm not able to imple...
Hi Everyone,I am working on a Catalog Item, I have a Reference Variable wherein I am referencing Applications table, in which all records have two attachments. My requirement is to add two buttons in the Catalog Item, like "Download Attachment 1" and...
Assigned person not able to close problem record, in spite related problem tasks are closed complete.
Hello all, I have a server-side UI Action that has both the 'Form Context Menu' and the 'List Choice' controls checked. Is there an easy way I can detect which one of these controls was used?
Hi there,I'm using Helsinki and I'm wondering what is the primary key in a table.It looks that most of the tables have a column 'sys_id', which seems like the primary key in that table. When I navigate to 'Tables and Columns', I see a big blue circle...
I have a requirement to set users as on "Litigation Hold". I have added a Litigation check box to the user form. I have also configured sweet alerts to pop up when the caller_id is on litigation hold. This way when an incident is opened and the calle...
Hi,I am trying to make a UI action which generates a PDF out of my request record (extension of sm_order).Here is my UI action script (taken from UI Action to export to pdf However, apparently I cannot use g_form because this is what comes up in the ...
Incident Tickets when reassigned, to a new group and assigned to person at the same time move to New state, but in such cases should be moved to Active state. Can anyone help me?
Our ServiceNow Global Text Search has recently stopped returning results for text searches on partial Number fields (i.e. if a user searches for '123456' rather than 'INC0123456'). If the body of the incident contains the reference number (e.g. if it...
Hi ,We have started to work on integrations and REST API's recently. We are totally new and stuck , we could use some help.There are couple fields in my record as below.1) u_task2) u_category3) u_codeall the above are drop down.We have a REST API whi...
function onLoad() { var express = new GlideRecord('sys_user'); express.addQuery('sys_id', g_user.userID); express.query(); while (express.next()) { g_form.setValue('NetID', express.user_name); g_for...
Hi All,Can anyone please let me know how to send the notification to the users in variable?Let's share my scenarioI have one variable 'x' on a variable form ,x contains 10 user id's. Now I need to send a notification to the 10 members who are there i...
Hey,I am facing a typical situation with regards to this Integration. Let me briefly put the scenario below1. Dynatrace is an APM tool using REST architecture (XML message format) . I have to integrate it with ServiceNow. It is a bi-directional int...
I am Trying to debug my UI action after trying to follow the template set out in this blogClient & Server Code in One UI Action - ServiceNow Guru Both styles of logging do not seem to work in my code. I am not sure if doing this within a scoped app...
