We have a virtual agent setup for one of our service portals. When an incident is created it sets the source of that incident to "Virtual Agent". Is it possible to customize that based on the portal the agent was used in? We are adding additional por...
Hey everyone.Having an issue with the SCCM Import process setting discovery sources so that the reconciliation rules and data precedence work as expected. Let me explain (sorry for it being long).We've been using SN Discovery for the better part of...
Hi all,Once again I am requesting help on our wonderful community.I need to add variables on a form but dynamically.So, I guess it is doable by using an "add button" option that will generate the variables (I have to create 4 button every time we p...
I am trying to create a client script oncelledit that calls a script include so that the rows in the table will be updated dynamically. What I am wondering is how do I retrieve the field value in the list view being edited to pass to the script inclu...
I have 15 variables on a catalog item. Each field is dependent on previous selection which is controlled by UI policy. The issue is when user reselects any previous variables without removing the current selected values, the variable that should have...
I have a flow that I created that automatically creates a new user record in ServiceNow when a certain task is created. This works fine, however I want to now add the user to a role and it is not functioning. I grab the User Record created in the des...
Hi All,I have a requirement to create a business rule which should copy plain text from Html field("field name: unit_description") and update it to a text filed(field name :"u_so_description")I created this business rule (function executeRule(current...
Hi, I have a requirement to add new state in problem. I have created a new ui action button "Awaiting Information" and when we click this will ask to enter additional comments and once added the state of the problem needs to change to "Awaiting Info...
Hello,In the Checking - Out Shopping Cart of SERVICE PORTAL , only the User's Name comes by default in Requested For field , so it's confusing if we have 2 - 3 users of same name. Also, we cannot browse like in standard service catalog to check user'...
can any one please tell me about ui script in servicenow.
Hi, In one of my catalog items variable, I am using a type "Select Lookup Box", which is referring to user table [Based on requirement.]. I have 50k+ active users record but select lookup box type is only allowing 10k choices in it as per the below ...
Hi,We are trying to connect Service now from SharePoint Online .Below are the options we tried. Any help would be appreciated!!Option 1 : We tried using the Inbound REST API and tried to call the service now Get Incidents , but we are facing issue wi...
Hi team,SLA have same conditions(start and stop) how the SLA works?
Hi, We are building a new survey with smiley using survey designer.But I don't know if we can send this survey to users in email . The user should only click the smiley and survey should be taken. Can anyone help me on this?
Hi, In Catalog Item i have 1 variable. 1. path - single line text I want to validate only user able to enter data with http.
