We have CMDB Health Dashboard configuration. There are separate jobs for each of the metric: Completeness, Compliance, Correctness. When any of these jobs are exectued their respective Scorecard's are getting updated/refreshed. CMDB Health Dashboard...
Hi, I'm working towards implementing an email integration and I am at the stage where I created the transform map, which works fine, however the table that gets the data import (sys_user) also has 2 fields that calculate the value based on other fiel...
Hi I need some help with the workflow I'm going to work on. I have to find the REQs which need 'Infosec' approval and set the LM as the level 1 approval. Once LM approves, the approval group 'Infosec' get a notification that the REQ needs their appr...
Hello, I am running into an issue with the "Wait for Condition" workflow activity. I have a script which takes in a date/time catalog variable, turns it into a number of milliseconds, and then uses gs.dateDiff to compare that number with the current ...
Background color is not being applied in HTML template for PDF generation
Hello,I believe that there is an error either in the product documentation or the OAuth implementation. Upon requesting an access token with valid credentials, I consistently receive a 401 Unauthorized message.JSON Response: {"error":"server_error","...
I have a catalog item where I want to chain several functions together and wait for all of them to complete before submitting. I followed this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779964But I'm running into a fe...
Hello people, do you know why by using ref_ac_columns in glide list in a requested item form we can not show different details of the searched object from backoffice? we use a glide list as a watchlist variable in catalog items, i want to show email ...
Hi folks! I am wondering, that there is no solution, after so many years.. If i use the given example of setRequestBodyFromAttachment, i get an empty Request-Body. Tested in background-scripts, script-includes and Xplore. Here is the example Code.. l...
I'm developing a flow in Madrid, and need to process a set of records in a particular order. When using the core "Look Up Records" action, I can define the Condition and Max Results, but can't find where I can specify an order in which the records a...
Hello All, I have a requirement where a particular variable should only be visible on the particular task for suppose after the submission of the catalog item A task is generated once the state of task A is completed task B is generated where I need ...
How to perform Certificate Authority (CA) validation, Can somebody please explain in detail
Hello All, How can I get whole activity log data of particular record?
How do I query the rest API for Column Label Names? I can query one incident to get all the columns like this. https://myDev.service-now.com/api/now/v1/table/incident?sysparm_limit=1 But I need to get all the labels for each of the columns
hi all, I have a use case to call a script include on submit of a client script and wait for the execution to complete. my understanding is that synchronous GlideAjax does not work when the catalog is opened in Service Portal. How do we go about ...
