toString method not returning a string
I'm expecting for the below to return a string, but instead it's returning a sysid. Can anyone see what I'm doing wrong? var manager = current.variables.requested_for.manager.toString(); Thank you.
Forum Posts
Resolved! Custom Scoped Application not available in Studio
Hi Team, We have created a custom application in NewYork and Published it to Application Repository. Post that we had the instance upgraded to Orlando. Now we installed the App on DEV instance. We have requirement to make the application available o...
Difference between upstream and downstream
Could anyone please explain me the difference between upstream and downstream in CMDB. Any example?
Resolved! Display 3 variables value in lookup select box drop down.
Hi, I have created variable with type Lookup select box and it is refereeing to custom table. Custom table contains 3 fields and I want to display those three fields in look up drop down. For that I have used varaible attribute to as below: ref_auto_...
How to Replicate copyToClipboard function with Custom Message instead of Copied to Clipboard
I have a requirement to put a custom message in the place of "Copied to Clipboard" when clicked on a share symbol(macro) in KB. Message needs to be replaced with a message like "Link for the article is copied to memory".. Could some one help.. Follow...
Resolved! how to add choice options from another table dynamically on an ui page
how to add options to a choice list/drop down dynamically from table in an ui page.
Agent workspace - Edit button missing in Related Lists
I am configuring agent workspace and when I checked few related lists in Incidents, Configuration Items etc in agent workspace, there is no Edit option in them (like Child Incidents etc) though they are already enabled and available in Default view ...
Resolved! Scripting when dot-walking two levels
Hi All, I'm working on a catalog item that includes 2 variables: Computer (references [cmdb_ci_computer] table) & Stockroom (references [alm_stockroom] table). The requirement is to automatically populate the Stockroom variable based on the CI select...
Resolved! Script To Insert or Update Record
Hi, I am looking for a script which inserts or updates the row in a specific table. the update criteria is combination of few column values. if this combination don't have the existing unique value in that specific table, insert the row. This script...
Real Availability by Instance statistics
Hi all, I was looking around the ServiceNow Customer Service (HI) page, I noticed that they have the "Real Availability by Instance" stats displayed in their homepage (pic below). Does someone know how to create the same idea in our own instances. ...
Resolved! Need to hide "Edit" button from Approval Related List
I have requirement to hide Edit button from Related list for all ITIL except for one specific catalog item, as this Edit UI Action button is a global UI action how can I achieve this?
Resolved! map to field disappears where part of variable set
Where I attempt to create a variable set for similar items, I notice the "map to" option disappears but cannot locate a UI policy. Can I not use this feature where using as a variable set? Is it possible to identify and inactivate the UI policy?
Resolved! データベースビューのテーブル結合
データベースビューより、４つのテーブルを結合したい設定、where句の記述がわからない（Where句が理解できていないです。）対象テーブルtask、incident、change_request、problem(２つはできた。task、incident)４つは？ できるのか？
Resolved! how to create user name with first and last name and some random number after submit the form
Hi, When a new user is created automatic user name should populate in the user name field using the first two letters of the first name and last name and some random number between 0 to 1. Thanks in Advance. Regards, Chaitanya
Resolved! Login redirecting to Service Portal
Hi, thought I posted this earlier so apologies if this gets duplicated. We have just upgraded our dev instance to Madrid, but following the upgrade if an Itil user logs out and then logs back in again, they are redirected to the service portal page. ...
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