We have a strange issue. Our incident table seems to be corrupt. We are now unable to change the value on any check-box. But let me clarify. The user can click and change the check-box, but the value behind the check-box doesn't change. So if the che...
At this moment we have a "substate" called "Planned".Also i have a sperated field called "Planned_Time".Now the goal i want to achieve is that when this time is reached the "substate" will be empty and the "state" will be changed to "Assigned".Is the...
Hi,I have created an iframe with a link to a published report, to be placed on a CMS/ESS site.That was the easy part, i have used the following URL: sys_report_display.do?sysparm_report_id=850179c20f1e7900e4b279f692050e58The thing is, that the report...
TLDR; Given a provided SOAP Message Function from a downloaded WSDL, how do I successfully add in message headers?First time working with SOAP and I'm completely lost on what is going on. Why the heck can't everyone supply a REST API...?Anyways, I'm ...
I am using below code in some non global application scopecurrent.floor = parseInt(current.room.substring(0,1)); // where 'room' is string type and 'floor' is integer type.but it is not working, i am getting errorbut when i am using current.flo...
Hi everyone,I have a list collector containing a list of items. These are items from a CMDB extended table, the table has a price field and each item has been updated with a price. Based on the selection from the variable list collector (User can sel...
We have a need to send an email notification to an email address that is entered into a field on a record producer as a string. Not sure how to do this.The record producer form has a string field for 'email address.' The workflow needs to be able to ...
For some reason the current built in functionality doesn't allow you show the XML of an item through a list view.It only give the option via the form view. Its also worth mentioning that the built in 'Show XML' button isn't a UI actionCURRENT:Show XM...
Hi Team,I am looking for defining a calculated field on the form, not displaying a field from the base table. An example would be calculating the contract during in months. Contract starts and ends dates are in the contract table. Calculated duration...
Hello,How can I change the default "Viewable by" behaviour of the Tags from "me"(personal) to everyone or "group and users"? I guess I would have to add a Business rule/UI Policy but not sure how to begin with. Help will be appreciated.Thanks,Usm...
Hello there,I am new to the Service Now world and had taken an online class in Service Now System Administration a couple weeks ago. One cool item that impressed me was when the instructor showed us how to add the record Save action as a button on th...
I am developing an incident request form that uses:a record producer to create incident requests. a variable set that includes the caller's name (a reference field), short description (text field), description (text field), etc.The variable set also ...
I've been tasked with creating a WSDL between ServiceNow and Costpoint. The data is being collected on MySQL. I need to get the data into SNOW to be reported on. Any ideas of where I would began with this task? This is a new area for me. Thanks for y...
Hi,I am facing issues where it appears that Discovery is renaming servers probably because it is configured to coalesce on a variable other than hostname.It appears that Discovery is configured to look at Serial Number and this NOT supposed to happen...
I need help with the ability to send an email from within a Task of an application I've created from another team. They do not have an ITIL role but a role I created for them. I know it's the EmailClientProcessor but can't figure out how to update it...