Resolved! notification log
Hi, Email notification has been triggered, but no. email log attached, how can we find from where the notification has been triggered
Forum Posts
Resolved! Issue with Record producer variable of type "Attachment"
Hi All, I have a requirement to attach multiple documents on Record producers and I created multiple variables of Type "Attachment" . When I attach a Document for this variable and submit the Record producer , it is not showing attachment on the Targ...
Resolved! Is it possible to add Checklist to a NON-TASK related table records?
Hi All, So we have a user-defined table say "Sub-service" which extends "cmdb_ci_service". It contains all the services that we support. We are looking at adding a Checklist to the records within Sub-service table - is it possible? If yes - please ad...
how to locate from where a event is being fired
Hi All,I have an event and I need to find what is firing it. I have checked business rules but couldn't locate it there. Is there any table where the trigger condition for the events are located OR how can I locate from where the event it being fired...
duplicate checking for multiple fields using business rule
Here i want to avoid duplicate values for six fields using business rule and applied this code .Here for one field it is working correctly but for two or more than that it is not working. It simply takes the values in table and also showing" invali...
How to apply reference qualifier on the filter of list view?
Hello, I have applied the reference qualifier for the field on the form, it is working here,but when I am try to filter out the filed on the list view qualifier is not working, it is showing all the values of the reference table. Thanks in Advan...
Resolved! Resize the image stored in the db_image table
Hello guys, I have uploaded 2 images in the image(db_image) table, and i have resized the image and uploaded the image to the "db_image" table, and used these images in my approval notification, but the image clarity is not good. The original image ...
Resolved! How to check user is logged in user or user has itil role in "If Activity" of workflow.
Scenario: There is a catalog item where a field is "Requested for". Expected sol: I have to check in workflow that "Requested for" is logged in user OR "Requested for" has Itil role. How to achieve this through workflow in "If Activity" ?
Resolved! Rest message and Mid server - 401 - Invalid username/password combo
Hi, I'm trying to connect to a third party with Rest Message and Basic Auth, but when I try to test the connection, the rest of the message returns a "401 - Invalid username / password combo" error, but if I go into the core server, I open a browser ...
How to get the table name of a reference field in client script without using GlideAjax?
I have a form in which there is a column of Field Name type. The field name can be of String type or reference type. When a user selects a reference type field from the dropdown I wanted to get the table name (without using GlideAjax).
Resolved! Auto populate description field based on the value selected in a lookup select box type field in catalog item
Hi, I have to auto populate description field based on the value selected in a lookup select box type field which is referring a table in a catalog item. How can i achieve that through scripting? Kindly, help me in this regard. Thanks.
Resolved! Space on the initial load is hiding placeholder text placed in the textarea on a UI Page
Hi All, On our HR Cases, we have a suspend UI Action that brings up a Suspend dialog box. We created a UI Page that shows the Suspended Reasons and an Additional Comments field. The Additional Comments field was originally single line and we were ask...
Setting Default Font Size for HTML Variable
Hello Community, I created a Service Catalog Item that includes an HTML variable. The requirement is to set the Default HTML to Verdana font with a font size of 12px. I thought this can be done by updating the source code in the variable, however the...
Check for any "closed complete" tasks on an RITM within the workflow
We have a need to check from within a workflow on a catalog item to see if there are any tasks(ad-hoc tasks created on the RITM not through the workflow) with the state of "Closed Completed". We have a "wait condition" activity in place now that che...
"org.mozilla.javascript.EcmaError: Cannot convert null to an object. "get thrown by Business Rule ( before BR)
Hi Script is throwing an error :"org.mozilla.javascript.EcmaError: Cannot convert null to an object.Caused by error in sys_script.445cab971b84e4d4170afc4e0d4bcb17.script at line 1" script : BR - Before Insert ( checkbox true) Update ( checkbox true ...
