Async business rule to fetch the date in which state is updated as fix in progress

Nandhinisri
Tera Contributor

‎01-06-2025 06:36 AM

Hi,

I need to write a async business rule to fetch the date dynamically in which the problem state is changed to fix in progress. Can anyone give me the base idea?

 

 

TIA

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Runjay Patel
Giga Sage

‎01-06-2025 06:59 AM

Hi @Nandhinisri ,

 

You can use below script in async BR to get the date and time.

    // Fetch the history set for the Problem record
    var history = new GlideRecord('sys_history_set');
    history.addQuery('id', current.sys_id); // Match the history set with the Problem record
    history.query();
    
    if (history.next()) {
        // Fetch the audit history lines for the history set
        var auditH = new GlideRecord('sys_history_line');
        auditH.addQuery('set', history.getValue('sys_id')); // Match with the history set sys_id
        auditH.addEncodedQuery("field=state^new=Fix in Progress"); // Filter for state changes to "Fix in Progress"
        auditH.query();
        
        if (auditH.next()) {
            // Print the update time when the state changed to "Fix in Progress"
            gs.print('Update time is: ' + auditH.getValue('update_time'));
        } else {
            gs.print('No history found where the state changed to "Fix in Progress".');
        }
    } else {
        gs.print('No history set found for the Problem record.');
    }

 

I have checked it in background script, working fine.

 

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Runjay Patel - ServiceNow Solution Architect
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