Aternity Remediation Failure

Rajesh134
Tera Contributor

‎08-18-2022 02:00 AM

Hi,

 

As I updated the Plugin called "Aternity Integration" so based on the requirement i have created a Integration Configuration you can see that below

find_real_file.png

As in that we have a remediation when i click Remediation validate i am getting an error like Insufficient permissions to run remediation you can see that in the below

find_real_file.png

Note:-This is Happening only with this account ID when i tried with another one its working fine, Please let me know why i am getting an error.

 

Thanks,

Rajesh.

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Mahathi
Mega Sage
Mega Sage

‎03-29-2023 02:51 AM

Hi Rajesh,

 

Is this Integration Configuration Mandatory?

Or can we pull data by configuring Servicenow URL and credentials in Aternity?

 

Thanks,

Mahathi

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Hazel Smith
Tera Contributor

‎09-15-2023 04:07 AM

The User Name in top box is different to the one used for Remediations.
The top one should be the details you get when you click on your user in Aternity and select Rest API Access.
The other one is from Settings - Remediation and then Settings again - it will likely be SCAternityRemediation_ 902 (as 902 is the account number you are sharing in top screen shot)  and the password will need copying from the section mentioned.

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