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01-30-2025 12:32 AM
Hi,
I am trying to click the Normal Change button. I used Click Component (Custom UI), when I retrieved the components, I selected Button Normal Change, it is taking as empty. Kindly help.
Regards
Suman P.
Solved! Go to Solution.
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01-30-2025 02:52 AM
Hi @Ankur Bawiskar @Dr Atul G- LNG,
Thank you so much for the help. Actually it will work. I have been working since 6 releases. Sometimes I face this issue. Then I used to redo the test case. Now, I found a different way and it worked.
Regards
Suman P.
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01-30-2025 12:51 AM
ATF has it's own limitations.
You cannot test everything using ATF.
If you are able to retrieve the component using Custom UI step then you should be able to click then only it will work
Try to retrieve again for 2-3 times. If it doesn't work then this cannot be tested using ATF.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-30-2025 01:09 AM
Hi @Dave_p
Alternatively, you can create a change in the changing table directly and then set the change model, if the components way is not working.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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01-30-2025 02:52 AM
Hi @Ankur Bawiskar @Dr Atul G- LNG,
Thank you so much for the help. Actually it will work. I have been working since 6 releases. Sometimes I face this issue. Then I used to redo the test case. Now, I found a different way and it worked.
Regards
Suman P.
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01-30-2025 03:03 AM
Glad to know.
Please close the thread by marking your own response as correct so that it helps future members.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader