ATF Click Component giving the button as Empty

Dave_p
Giga Guru

Hi,

I am trying to click the Normal Change button. I used Click Component (Custom UI), when I retrieved the components, I selected Button Normal Change, it is taking as empty. Kindly help.

 

Model.pngButton.png

change.png

 

Regards

Suman P.

 

1 ACCEPTED SOLUTION

Dave_p
Giga Guru

Hi @Ankur Bawiskar @Dr Atul G- LNG,

 

Thank you so much for the help. Actually it will work. I have been working since 6 releases. Sometimes I face this issue. Then I used to redo the test case. Now, I found a different way and it worked.

 

test case.png

 

result.png

 

Regards

Suman P.

 

 

 

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4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Dave_p 

ATF has it's own limitations.

You cannot test everything using ATF.

If you are able to retrieve the component using Custom UI step then you should be able to click then only it will work

Try to retrieve again for 2-3 times. If it doesn't work then this cannot be tested using ATF.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Dave_p 

 

Alternatively, you can create a change in the changing table directly and then set the change model, if the components way is not working.

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Dave_p
Giga Guru

Hi @Ankur Bawiskar @Dr Atul G- LNG,

 

Thank you so much for the help. Actually it will work. I have been working since 6 releases. Sometimes I face this issue. Then I used to redo the test case. Now, I found a different way and it worked.

 

test case.png

 

result.png

 

Regards

Suman P.

 

 

 

@Dave_p 

Glad to know.

Please close the thread by marking your own response as correct so that it helps future members.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader