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ATF Failure - Promote button is disable - Major incident testing

Kiruthika J
Tera Contributor

Hi All/ @Ankur Bawiskar 

I'm testing promote major incident ui action, when I click the UI action a pop appears as below and when I set business impact and work notes the fields are still showing mandatory and promote button is still disabled. Can someone assist?

KiruthikaJ_0-1754021395106.pngKiruthikaJ_1-1754021469565.png



1 ACCEPTED SOLUTION

@Kiruthika J 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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5 REPLIES 5

@Kiruthika J 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader